Information
At 11, we want your experience to be as smooth as possible, from browsing our shirt collections to receiving your order and beyond. Here you'll find everything you need to know about our delivery services and our straightforward returns policy.
Frequently asked questions
We pride ourselves on putting our customers first. Below are some common questions about delivery and returns. If you can't find what you're looking for, please don't hesitate to contact us.
How long will it typically take for a customer to receive their shirt once they've ordered it?
The delivery time for your shirt will depend on the courier service. We aim to process orders swiftly, and once dispatched, delivery times are subject to the courier's schedule. You will receive tracking information to monitor your order's progress.
Are there any costs for delivery, or is it free?
Delivery is free for all orders over £50. For orders under £50, a standard delivery charge will apply. This charge will be clearly displayed at checkout before you complete your purchase.
What is your policy if a customer wants to return a shirt?
At 11, the customer is king! If you're not entirely satisfied with your shirt, you can return it within [[number of days]] days of receipt for a full refund or exchange. The item must be unworn, unwashed, and in its original condition with all tags attached. Please contact us at [[email]] to initiate a return.
Can customers exchange a shirt for a different size or colour?
Absolutely, the customer is the king! If your shirt doesn't fit or you've changed your mind about the colour, we're happy to facilitate an exchange. Please ensure the shirt is in its original condition, unworn and with tags attached. Get in touch with our customer service team at [[email]] to arrange an exchange.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website. You can use this to monitor the progress of your delivery.
What should I do if my shirt arrives damaged?
We take great care in packaging our shirts, but if your item arrives damaged, please contact us immediately at [[email]] with photos of the damage. We will arrange for a replacement or a full refund.
Your satisfaction, our priority
At 11, we are committed to providing you with high-quality shirts and an excellent shopping experience. From swift delivery to hassle-free returns, your needs are at the heart of our service. Shop with confidence, knowing we've got you covered.