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Welcome to 11's Frequently Asked Questions page! We understand you might have questions about our shirts, our online shop, or how to get the most out of your shopping experience. We've gathered some of the most common queries here to provide you with quick and helpful answers. If you can't find what you're looking for, please don't hesitate to contact our customer service team. We're always here to help!
Frequently asked questions
At 11, we pride ourselves on offering high-quality shirts and a seamless shopping experience for our customers across the United Kingdom. From the moment you browse our shirt collections to the ease of returns, we're committed to your satisfaction. Below, you'll find answers to key questions about our products and services.
What are the most common questions customers ask you about your shirts or shopping with you?
Customers often ask about the quality of our shirts. We are proud to say that all our shirts are made with premium fabrics, designed for comfort, durability, and style. We focus on ethical sourcing and meticulous craftsmanship to ensure every shirt you purchase from 11 meets our high standards.
What should customers do if they need to return or exchange a shirt?
If you need to return or exchange a shirt, please do so immediately. We recommend reviewing our detailed Delivery & Returns page for full instructions on our policy, including timeframes and conditions. Our aim is to make the process as straightforward as possible for you.
How can customers find the right size and fit for your shirts?
Finding the perfect size and fit is easy and simple with 11. We provide a comprehensive Size Guide that includes detailed measurements and tips on how to measure yourself. This ensures you can confidently select the shirt that fits you best from our collections.
Do you ship outside of the United Kingdom?
Currently, 11 primarily operates within the United Kingdom. For inquiries about international shipping, please contact us directly at [[email]] or [[phonenumber]].
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to the courier's website. You can use this to monitor the status of your delivery.
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit and debit cards (Visa, MasterCard, American Express) and PayPal. All transactions are processed securely.
Can I cancel or modify my order?
We process orders quickly, but if you need to cancel or modify an order, please contact us as soon as possible at [[email]] or [[phonenumber]]. We will do our best to accommodate your request, though it may not always be possible if the order has already been dispatched.
How do I contact customer service?
Our friendly customer service team is here to help! You can reach us via email at [[email]], by phone at [[phonenumber]], or through the contact form on our About Us page. We aim to respond to all inquiries within 24-48 business hours.
Got more questions?
We hope this FAQ section has been helpful in answering your questions about 11 and our shirts. Your satisfaction is our priority, and we're dedicated to providing exceptional service. If you have any further inquiries or need assistance, please don't hesitate to reach out. We're always happy to assist you!